Privacy Policy

PRIVACY POLICY STATEMENT

ROAD HOLLAND TAKES PRECAUTIONS WITH CUSTOMER INFORMATION AND PERSONAL DATA.

 

Road Holland values its Users and respects Your privacy. Road Holland collects information about You through the Website in an effort to improve Your online experience and to communicate with You about Road Holland’s products, services and promotions. Neither Your name nor anything personal about You is sold or shared with any non-affiliated company or agency. However, as described in greater detail below, Road Holland may share Your information under certain circumstances with businesses we work with to help the Website function.

 

This policy describes the personal information Road Holland collects about You, why Road Holland collects it, how Road Holland uses it, and when Road Holland shares it with third parties. This policy also describes the choices You can make about how Road Holland collects and uses certain of that information. Amendments to this policy will be posted at this URL and will be effective when posted. You can tell if the policy has changed by checking the last modified date that appears on this policy. Your continued use of the Website following the posting of any amendment, modification or change shall constitute Your acceptance thereof.

 


Types of Information Collected

Road Holland will ask You for certain kinds of personal information to provide the various services on Road Holland’s Website. This information includes:

Email List - When you create an account with Road Holland, you will be given the option to be added to the Road Holland email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at info@roadholland.com and include your name and the address in the message, or click the unsubscribe button found at the bottom of the emails we send you.

Purchases - When you place an order, you will be asked to provide your credit card information. Road Holland does not store your credit card information.


Calls to Customer Service/Participation in Promotions/Sweepstakes or Surveys- If you call our Customer Service center or participate in one of our promotions or sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences.



Use of Your Personal Information

We use the information we collect for various purposes, including:

- to complete your purchase transactions

- to provide the services you request

- to keep you informed about the status of your orders

- to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you

- to notify you of product recalls or provide other information concerning products you have purchased

- to improve our merchandise selections, customer service, and overall shopping experience

- to communicate with you by email, postal mail, telephone, text message, or other means

Sharing Information With Third Parties

(a) Road Holland does not share, sell or trade with third parties (other than third parties hired by Road Holland to help the Website function) any of Your personal information, such as email addresses, telephone numbers, or other specific details about You, except with Your consent or as may be required by law. Road Holland does not contribute to or participate in cooperative databases, which give other companies access to such personal information.

(b) Road Holland may provide access to Your personal information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit Road Holland’s legal liability and protect Road Holland’s rights or to protect the rights, property or safety of other Users or visitors of this Website or the public.

(c) Road Holland may also disclose information to outside companies that help bring You the services Road Holland offers. For example, Road Holland may work with an outside company to: (i) manage a database of customer information; (ii) assist in distributing e-mails; (iii) assist with direct marketing and data collection; (iv) provide data storage and analysis; (v) provide fraud prevention; (vi) provide customer service by phone; (vii) manage Road Holland’s sweepstakes and contest; and/or (viii) provide other services designed to assist Road Holland in maximizing its business potential and maintaining the Website. Road Holland requires that these outside companies agree to this privacy policy and keep confidential all information Road Holland shares with them and to use the information only to perform their obligations in their agreements with Road Holland.

(d) Road Holland may also make non-personal information available, in aggregate form, to marketing partners, advertisers, and others in order to assist Road Holland in providing its services and identifying potential customers. This information will not include anything that is personal about you or allow any such third parties to identify you or access your personal information.

(e) Road Holland may disclose Your personal and non-personal information to any successor company, such as a company that acquires Road Holland. In the event Road Holland is acquired or merged with another company, Your personal and non-personal information will likely be among the assets transferred.

Cookies

Several of our functions use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. Cookies help us remember you when you return to our website. Cookies also hold information a site may need to personalize/enhance your experience and to gather website statistical data, such as which pages are visited, what is included in your shopping cart, the Internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving the Website. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets Road Holland trace your "clickstream" activity (i.e., the paths taken by visitors to our Website as they move from page to page) to enable us to better serve our customers by revealing which portions of our Website are the most popular. Cookies contain absolutely no personal information. You may disable cookies on your browser. Please review your browser's instructions for doing so.

Pixel Tags

We also use "pixel tags" (sometimes called "web beacons" or "clear gifs"), which are tiny graphic images, on our Website. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our Website and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the Website. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the web site you visited immediately before coming to our Website. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our Website and your interaction with our advertising and other communications.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

Your Security

Road Holland goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. Our customer service center and stores also operate over a private, secure network. Please note, however, that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our Website, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our Website. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

Links to Other Websites

While visiting our Website, you may link to websites operated by other third parties. This does not mean that we endorse these websites. We do not make any representations or warranties about any website you may access through the Road Holland website. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other websites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that website, not the Road Holland Privacy Policy. Please make sure you understand the other website's privacy policy before providing personal information.

Opt-Out

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mail from Road Holland you may click on the unsubscribe link at the bottom of any email communication sent by us. Please allow us 10 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

 

"Spoofing" And "Phishing"

A common Internet scam is known as "spoofing" or "phishing." This occurs when you receive an email from what appears to be a legitimate source requesting personal information from you. Please be aware that Road Holland will NEVER send you an email requesting you to verify credit card, bank information, or any other personal information. If you ever receive an email that appears to be from us requesting such information from you, DO NOT respond to it, and DO NOT click on any links appearing in the email. Instead, please forward the email to us at info@roadholland.com, as we will investigate all instances of possible Internet fraud.

Children and Privacy

Our Website is not meant for children, and we will not collect any personally identifiable information from children under the age of 13 without verified parental consent. We will remove from our files any personally identifiable information of anyone we discover to be under 13 years old. Our online contests or sweepstakes are restricted to entrants who are at least 18 years old.

Road Holland is concerned about the safety of children when they use the internet, and understands that children may not understand all the provisions of our Privacy Policy or make informed decisions about the choices that are made available to adult users of the Website. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit.

 

Remarketing

RoadHolland.com uses Google AdWords to perform remarketing. This means we are able to show ads to you across the internet e.g. Google, Gmail, YouTube, and other Google owned network. Google AdWords will store cookies in your browser to serve ads based on the data gathered from your prior visits on RoadHolland.com. This allows us to show better ads and special offers to those who have shown interest in our products.

 

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask Road Holland for a notice describing what categories of personal customer information Road Holland shares with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If You are a California resident and would like a copy of this notice, please submit a written request by email to info@roadholland.com. Please allow 30 days for a response.

Confidential Information

Road Holland does not want You to send any emails to Road Holland containing confidential or proprietary information. Any such emails, and all information, materials, suggestions, ideas or comments contained therein will be considered non-confidential, and by submitting the same, You are giving Road Holland the absolute right to use, modify, reproduce, transmit, display and distribute the email or anything contained therein for any purpose whatsoever, with no payment or other compensation to You. However, Road Holland will not use Your name or personal information unless Road Holland is required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless Road Holland first obtains Your permission.

If You have any questions about Your privacy or security at the Website, please call Road Holland at info@roadholland.com and include Your name and the address in the message.

Limitation of Liability

We make no representations or warranties of any kind, whether express or implied, with respect to this WEBSite, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we will not be liable for any damages whatsoever arising out of or related to the use of this WEBSite or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

Applicable Law

By visiting our Website, you agree that the laws of the State of Florida, without regard to principles of conflict of laws, will govern any dispute of any sort that might arise between you and us or any of our affiliates regarding your visit to and use of our Website.

If you have any questions about your privacy or security at www.roadholland.com please call us at info@roadholland.com and include your name and the address in the message.

If you feel that this Website is not following its stated information policy, you may contact us at info@roadholland.com.

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